Substitution Policy: Mother Nature is a beautiful creature, but sometimes she likes to keep us on our toes! On some occasions we find ourselves in a pinch and needing to substitute a flower or two. We know it’s not an exact replica of the bouquet you chose. Nothing in nature is exactly the same. Great care is taken to maintain the style, feeling and color palette of your botanical gift. Each and every design is a unique piece of art, a one of a kind gift that remains true to its purpose, the vessel that carries your emotional expression.

100% Satisfaction Guarantee: It’s never a good idea for anyone to hold their tongue and keep their feelings bottled up inside. If the flowers you receive are not up to your standards we would like to know about it! If we don’t know about your concerns we never get the chance to make things right and give you the satisfaction you deserve as our customer. We all love flowers and not only because they look pretty, because they smell delicious too. Your satisfaction is our top priority.

Every rose has its thorn though, and we must confess that on rare occasions things do go awry. It truly breaks our hearts when our flowers don’t make you smile. So, if for any reason you're not absolutely 100% satisfied with your Dowd’s Flower Shop experience, pick up the phone or send us an e-mail, let us know your concerns. We promise that if your lack of happiness is any fault of ours, we'll always put things right. Please notify us within 48 hours of your purchase and/or delivery date, we will either replace your flowers or you can choose to be refunded. We never want you to hold on to buyer’s remorse but to remember an experience that was pleasantly uplifting and refreshing!

Dowd's Flower Shop       222 West First Street S.       Fulton, NY 13069      (315) 598-2471      holly@dowdsflowershop.com      M-F 9am-5:30pm Sat 9am-1pm
For You . For Them . For All Occasions